Business Terms and Conditions

Payment Terms: All accounts are payable in full at the time of treatment, including treatments covered by an insurance policy. We accept Visa, Mastercard and all debit cards.

Estimates: In general clients are provided with an estimate in advance of treatment. However, this is a guide only, as a pet’s illness does not always follow an anticipated course.

Deposits: Deposits of 30-50% of estimates will be required against all procedures and diagnostic investigations.

Staged Payments: Staged payments may be required in the event that a patient’s bill increases beyond three times the deposit.

Outstanding Accounts: It is our policy to accommodate and co-operate with our clients whenever possible, however if payment is not made in accordance with our terms, or a payment arrangement is not honoured then notice will be served by first class mail, to the last known address. Debts will be referred to our credit agency and then the county court for recovery. We reserve the right to charge interest at 10% per annum.

Debt Recovery: Crescent Veterinary Centre reserves the right to recover all costs incurred in action taken by us, or on our behalf, including legal action, for the recovery of overdue amounts. This may include, but is not limited to, the cost of legal advice and representation. We reserve the right to recoup costs incurred in the use of outside agencies to recover late payments.

Complaints: Any complaint relating to treatment or accounts should be brought to the attention of Crescent Veterinary Centre staff who will try to resolve the issue immediately.

Telephone calls may be recorded for training and quality purposes.

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