If you have a complaint please contact us in the first instance by phone to see if we can resolve the issue. If you are not happy with the outcome you can email us on info@crescentvetcentre.co.uk stating what the problem is, why you are unhappy regarding the situation and what your expectation is for resolution.

We will deal with any complaints promptly and our aim is to settle any disputes as quickly as we can.

If you remain unhappy about the outcome, the Veterinary Client Mediation Service (VCMS) offers a free of charge consultation and may be able to help.

You can find more information at https://www.vetmediation.co.uk/clients

You can contact VCMS at: Tel 0345 040 5834, Email: enquiries@vetmediation.co.uk

The Royal College of Veterinary Surgeons (RCVS) only deal with the most serious complaints that relate to a vet or veterinary nurse’s professional conduct.  This includes very poor service which falls far short of the standards set out in the RCVS Code of Professional Conduct.

 If you think your concern warrants talking to the RCVS you can contact them on 020 7202 0789 or fill in their short enquiry form at https://animalowners.rcvs.org.uk/concerns