Our terms require payment in full of any treatment, medicine, operation or prescription at the time. Where someone else is either collecting your pet or medicines for you then payment must have been made beforehand or paid for at the time of collection. We accept credit/debit cards, cash and contactless payments. We also take payments over the telephone.
We will provide estimates for treatment if required but please understand that complications or unforeseen circumstances could arise which may require additional treatment and will be billed accordingly.
If your pet is insured (which we highly recommend) the responsibility of payment of fees remains with the client and you will be asked to pay for any treatment your pet receives. You will then be able to claim the fees directly from your insurer.